Why buy with Bagsy?
Being a business, our reputation is paramount. We guarantee that all items you buy from us are authentic, and if you don't agree, we will gladly offer fuss free refunds. We meticulously check every item against reference artefacts in our possession. We have been buying designer bags new and secondhand for over 15 years and have also come across and identified a number of excellent fakes in that time. We also often check our findings with third party professional authenticators. We know that designers change their authenticity signifiers over time so we have checklists and a detailed photo archive of how various authentic designer bags have looked at different points in time.
Why sell with Bagsy?
We offer you a personal valet service which means we will collect items from you for free and we will do the photography, listing, dealing with buyers, packing and sending. We take pride in offering great customer service and we dedicate the same amount of time and care to your listing as we would if the items were our own. We do all the hard work for you once we have your item. You can immediately free up space in your wardrobe as we retain your item for up to a year until we sell it or until you want it back. Our rates are extremely competitive and comparable with what it would cost you to list the items yourself on other selling platforms except you won’t have to do any of the work.
What are you willing to sell?
We will sell your designer handbags and shoes from high-end brands in new or good condition. Items and brands will be assessed on a case by case basis – we will let you know in advance of sending whether we are able to sell your items.
We accept gently used handbags free of significant defects such as excessive wear, tears, cigarette/perfume odours, soiling, or broken hardware. We are not able to accept items with missing or illegible serial numbers/date codes. We do not accept items have been repaired or redyed.
We accept new shoes or shoes worn on only a few occasions. They should be free of any defects.
Brands we accept:
Alexander McQueen, Balenciaga, Bottega Veneta, Bulgari, Burberry, Celine, Chanel, Chloe, Christian Dior, Christian Louboutin, Fendi, Givenchy, Goyard, Gucci, Hermes, Isabel Marant, Louis Vuitton, Mansur Gavriel, Mulberry, Prada, Proenza Schouler, Stella McCartney, Valentino, Saint Laurent
Balenciaga, Christian Louboutin, Celine, Chanel, Chloe, Christian Dior, Fendi, Givenchy, Gucci, Hermes, Louis Vuitton, Manolo Blahnik, Prada, Valentino, Saint Laurent
We will generally only sell items which we think will sell for at least £90.
How do I send my items to you?
Send your items to us for free. Once you have completed our Consignment Form and we have assessed your items, we will contact you to arrange a UPS collection from your home address. Please pack items carefully and securely in a plastic bag and box and execute our Consignment Agreement. Please note that the shipment with UPS will not be insured but it is very unlikely that your shipment will not reach us successfully. If you wish, you will also be able to track your shipment. We will notify you once your items have arrived safely.
What if you receive my items and decide you cannot sell them?
We encourage all our customers to take accurate pictures that reflect the true condition of the item and we recommend that you only send items that you are certain are authentic that have been purchased new directly from the retailer. If we receive items that are not as we expected, we can return them to you at your cost. If items are found to be not authentic as decided by our professional authenticators, we can return them to you at your cost but you will also incur a £20 fee per item that is not authentic.
Are your items for sale authentic?
Absolutely. We are experienced in looking at designer goods and also have our items authenticated and professionally examined by experts. We offer hassle free refunds within 14 days if a buyer believes the item is not authentic once they have received it. If you believe your item is not authentic and wish to get a refund, please discuss directly with us for the fastest resolution.
If, as a seller, you send us items to sell which, in our opinion, are not authentic, there will be a £20 charge to you per item plus additional shipping cost if you would like your items returned to you. If you do not wish to have the items returned or we do not receive a response either way within 7 days, the items will be destroyed. Please also not that passing off counterfeit items as genuine or selling them is a criminal offence. For this reason, we request that you only send in items that you are absolutely sure are genuine and authentic, for example those that you purchased directly from the designer's store or from a department store.
When do I get paid?
Once an item is sold and the 14 day returns period has expired, we will call you to arrange payment to your account by bank transfer. We make all payments to consignment customers on the 25th day of the month (or where that day falls on the weekend, the first working day after the 25th), so if your item sells on a day later than the 11th of the month, you will be paid on the 25th of the following month, provided that the buyer of your item has not returned it. We will notify you when payment is made by electronic bank transfer.
How do I get paid?
We will contact you by phone once your items have sold and payment is due to get your bank account details. We will then transfer the money to you by electronic bank transfer.
What happens if I send you an item you are unable to sell?
Don’t worry - our Consignment Agreement gives you the option to request return of your item up to a year after we received it if it has not sold in the meantime, though please note you will incur return shipping charges. Although we are happy to cover the shipping cost and collection of items that you send to us, if we cannot sell any items or you would like them to be sent back, return shipping will be at your expense (£20 charge will be payable by invoice).
How long does it take for my listing to go live?
Our aim is to ensure a listing goes live within 3 to 5 working days. We will notify you when this has happened and you will be able to monitor it via a link.
How long does it typically take to sell an item?
This varies from item to item and is ultimately out of our control but the vast majority of items sell within a month.
Will I know in advance how much you will list my item for?
We research the market heavily and look at multiple marketplaces to establish how much a given item typically sells for before creating a listing. We will let you know when the listing for your item is live but the price will be at our discretion. Please be assured that the price will be reasonable and realistic for the item you have sent us and its condition.
I have another question…
Anything else? Contact us at email@example.com and we will help.