FAQ


FAQ for Borrowing a Bag
Are your bags authentic?
All our bags are 100% genuine and are acquired brand new.  All our handbags are microchipped to ensure that we receive back the genuine handbag we sent out.    
Who can rent bags?
At the moment we offer our service to those based in the UK.
How long can I keep the bag for?
You can enjoy the bag for a week, 2 weeks or a month.  If you would like to keep the bag for longer, please contact us and we will accommodate you. 
How many bags can I rent at a time?
You can rent as many bags as you like!
How long will my bag take to arrive?
All bags are sent to you from the UK, free of charge and should arrive within 1 to 3 days of your order being confirmed.  If you have a specific date by which you would like the bag, we advise allowing 5 days for delivery in case of any delays beyond our control.
How is my bag delivered? 
Your bag will be delivered to your shipping address.  All bags require signature on delivery and will arrive suitably boxed and wrapped.
Can I reserve a bag for a future date?
Yes, if you contact us at info@borrowfrombagsy.com and let us know the dates you would like the bag, we will confirm whether it is available.  We would then ask you to make a transaction as normal through the website for the bag and we will make sure it is reserved and with you by the date you have requested it.  We are not able to reserve the bag if you have not made a payment through the website.  If the bag becomes unavailable (due to another customer not returning the bag for example), we will let you know immediately and give you a full refund.   
What if I am not happy with my bag when it arrives? 
Our bags are gently used unless you are lucky enough to be the first person to borrow a given bag but we make it our mission to ensure all our bags are in very good condition.  However, if you are not happy with your bag and wish to exchange it for something else or get a refund, please inform us within 48 hours of receiving it and we will arrange for return of the bag, as long as the security tag is intact.  If the security tag is broken, we unfortunately cannot issue an exchange or refund and you will be charged the whole rental fee.  We aim to make the descriptions of each handbag very comprehensive to ensure that you know what you are getting so please let us know why you are returning the handbag and how we can do better.
How do I return the bag? 
Place the bag back in the original packaging provided, attach the prepaid postage label which we will provide over the original postage label, securely tape the box closed and we will arrange for the bag to be collected from your address.
What if the bag I want is unavailable? 
Unavailability of bags will happen occasionally with popular styles or at busy times.  If your heart is set on a particular bag which is not available, please let us know and we will work with you to find a solution.  We can find out when the handbag you love is due back after which we will send it to you, try to locate another or offer you a different bag in the meantime.
Do you carry out identity and credit checks? 
Yes.  In the very unlikely event that the bag is lost, badly damaged or stained beyond general wear and tear, we would expect you to reimburse us for the cost of replacing the bags.  Once you have placed your order, we may contact you by phone to verify your identity and to confirm that you have the means to pay us immediately should unfortunate loss, theft or damage occur.  We also reserve the right to cancel your order and/or require a deposit.
What happens if I miss the deadline for returning the bag? 
We will send out an email reminder in advance of your deadline to let you know exactly when you have to post the bag back to us.  If you miss this deadline, we will charge a supplementary fee which will be double the pro rata daily rate of renting the unreturned bag.  Please return it as soon as possible so someone else can enjoy it.
What happens if I lose, damage or stain the bag? 
We understand that a bag will not stay in mint condition once it has been carried and we do want you to enjoy your bag as much as possible.  Please rest assured that we take a reasonable approach to this.  Normal wear and tear (e.g. subtle scratches and scuffs on the leather and hardware) is acceptable and expected if it is minor and doesn’t ruin the look of the bag.  We will categorise any damage that we consider makes the bag unsuitable to provide to another customer, as permanent and irreparable damage.  Examples of this are: broken hardware, missing parts such as detachable shoulder straps and pouches, noticeable prominent stains on the interior that cannot be removed, water marks and noticeable deep scratches on the bag itself or on the hardware of the bag.  
Please inform us immediately and if the bag is badly damaged or stained and send it back to us. Please do not attempt to repair or clean it.  We will send it to our bag spa for rehabilitation and charge you for the cost of cleaning.  In the case of permanent and irreparable damage, we require you to reimburse us for the cost of replacing the bag. 
Can I buy your bags?
Yes, in some instances.  If you are interested in purchasing a bag you are renting, please contact us at info@borrowfrombagsy.com. 
FAQ for Selling and Buying With Us

Why buy with Bagsy?

Being a business, our reputation is paramount.  We guarantee that all items you buy from us are authentic, and if you don't agree, we will gladly offer fuss free refunds.  We meticulously check every item against reference artefacts in our possession.  We have been buying designer bags new and secondhand for over 15 years and have also come across and identified a number of excellent fakes in that time.  We also often check our findings with third party professional authenticators.  We know that designers change their authenticity signifiers over time so we have checklists and a detailed photo archive of how various authentic designer bags have looked at different points in time. 

Why sell with Bagsy?

We offer you a personal valet service which means we will collect items from you for free and we will do the photography, listing, dealing with buyers, packing and sending.  We take pride in offering great customer service and we dedicate the same amount of time and care to your listing as we would if the items were our own.  We do all the hard work for you once we have your item.  You can immediately free up space in your wardrobe as we retain your item for up to a year until we sell it or until you want it back.  Our rates are extremely competitive and comparable with what it would cost you to list the items yourself on other selling platforms except you won’t have to do any of the work.

What are you willing to sell?

We will sell your designer handbags and shoes from high-end brands in new or good condition.  Items and brands will be assessed on a case by case basis – we will let you know in advance of sending whether we are able to sell your items.  

Handbags:

We accept gently used handbags free of significant defects such as excessive wear, tears, cigarette/perfume odours, soiling, or broken hardware. We are not able to accept items with missing or illegible serial numbers/date codes.  We do not accept items have been repaired or redyed.

Women's Shoes:

We accept new shoes or shoes worn on only a few occasions. They should be free of any defects.

Brands we accept:

Handbags:

Alexander McQueen, Balenciaga, Bottega Veneta, Bulgari, Burberry, Celine, Chanel, Chloe, Christian Dior, Christian Louboutin, Fendi, Givenchy, Goyard, Gucci, Hermes, Isabel Marant, Louis Vuitton, Mansur Gavriel, Mulberry, Prada, Proenza Schouler, Stella McCartney, Valentino, Saint Laurent

Women's Shoes:

Balenciaga, Christian Louboutin, Celine, Chanel, Chloe, Christian Dior, Fendi, Givenchy, Gucci, Hermes, Louis Vuitton, Manolo Blahnik, Prada, Valentino, Saint Laurent

We will generally only sell items which we think will sell for at least £90.

How do I send my items to you?

Send your items to us for free.  Once you have completed our Consignment Form and we have assessed your items, we will contact you to arrange a UPS collection from your home address.  Please pack items carefully and securely in a plastic bag and box and execute our Consignment Agreement.  Please note that the shipment with UPS will not be insured but it is very unlikely that your shipment will not reach us successfully.  If you wish, you will also be able to track your shipment.  We will notify you once your items have arrived safely.

What if you receive my items and decide you cannot sell them?

We encourage all our customers to take accurate pictures that reflect the true condition of the item and we recommend that you only send items that you are certain are authentic that have been purchased new directly from the retailer.  If we receive items that are not as we expected, we can return them to you at your cost.  If items are found to be not authentic as decided by our professional authenticators, we can return them to you at your cost but you will also incur a £20 fee per item that is not authentic.

Are your items for sale authentic?

Absolutely.  We are experienced in looking at designer goods and also have our items authenticated and professionally examined by experts.  We offer hassle free refunds within 14 days if a buyer believes the item is not authentic once they have received it.  If you believe your item is not authentic and wish to get a refund, please discuss directly with us for the fastest resolution.  

If, as a seller, you send us items to sell which, in our opinion, are not authentic, there will be a £20 charge to you per item plus additional shipping cost if you would like your items returned to you.  If you do not wish to have the items returned or we do not receive a response either way within 7 days, the items will be destroyed.  Please also not that passing off counterfeit items as genuine or selling them is a criminal offence.  For this reason, we request that you only send in items that you are absolutely sure are genuine and authentic, for example those that you purchased directly from the designer's store or from a department store.

When do I get paid?

Once an item is sold and the 14 day returns period has expired, we will call you to arrange payment to your account by bank transfer.  We make all payments to consignment customers on the 25th day of the month (or where that day falls on the weekend, the first working day after the 25th), so if your item sells on a day later than the 11th of the month, you will be paid on the 25th of the following month, provided that the buyer of your item has not returned it.  We will notify you when payment is made by electronic bank transfer.  

How do I get paid?

We will contact you by phone once your items have sold and payment is due to get your bank account details.  We will then transfer the money to you by electronic bank transfer.

What happens if I send you an item you are unable to sell?

Don’t worry - our Consignment Agreement gives you the option to request return of your item up to a year after we received it if it has not sold in the meantime, though please note you will incur return shipping charges.  Although we are happy to cover the shipping cost and collection of items that you send to us, if we cannot sell any items or you would like them to be sent back, return shipping will be at your expense (£20 charge will be payable by invoice).     

How long does it take for my listing to go live?

Our aim is to ensure a listing goes live within 3 to 5 working days.  We will notify you when this has happened and you will be able to monitor it via a link. 

How long does it typically take to sell an item?

This varies from item to item and is ultimately out of our control but the vast majority of items sell within a month.  

Will I know in advance how much you will list my item for?

We research the market heavily and look at multiple marketplaces to establish how much a given item typically sells for before creating a listing.  We will let you know when the listing for your item is live but the price will be at our discretion.  Please be assured that the price will be reasonable and realistic for the item you have sent us and its condition.

I have another question…

Anything else?  Contact us at info@borrowfrombagsy.com and we will help.